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IT Customer Care
8 reports in this category. Click any card to open the live PowerBI report.
Reports
8
Views
181
Updated
Nov 14, 2022
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Showing 8 of 8 reports
PowerBI
EasyVista Customer Care Satisfaction Score
Provides an overview of ITCC's customer satisfaction scores alongside trends about ticket volume.
Muhammad Farhan
2515y ago
PowerBI
SLAs Summary
Provides an overview of SLA compliance across front-facing groups and employee types.
Muhammad Farhan
245y ago
PowerBI
Call Activity Overview
Provides an 'at-a-glance summary of recent calls to ITCC.
Muhammad Farhan
2315y ago
PowerBI
EasyVista Late Actions
Provides summary statistics and detailed information about past-OLA actions.
Muhammad Farhan
145y ago
PowerBI
EasyVista Ticket Overview
Provides summary information about ticket volume, as well as top 10 recipients, incident categories, and service request categories.
Muhammad Farhan
2115y ago